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Mod Matthe

Mod Matthe

Jagex Moderator Forum Profile Posts by user
I am in game now. Unfortunately that is not something I can do for long as it interferes with my tasks. I would much prefer you post the RSN here or email it to [email protected] but everything you have said really does suggest this is a shared account of some variant and if she is being refused recovery that is not a position that will change. Mod MattHe | Former Community Manager, now in Events & occasional Lore Monkey

07-Dec-2015 10:51:13

L0NE DRUID
Jan Member 2011

L0NE DRUID

Posts: 8,683 Rune Posts by user Forum Profile RuneMetrics Profile
Pescao6 said :
Can you log into RuneScape? I rather tell it to you via pm than post it her risking her security and privacy.

Hey Pescao,

From what I am aware with my conversations with CS in the past on some threads they are overhauling the entire ticketing system to make getting in touch with CS quicker.

As for account recoveries in which the automated system fails the link you can generally use that works well is the forgotten JAG answers one , because that too asks a lot of account details and rather then going to a bot it goes to Jagex and replies game not via Email but via the message centre!

As for everything else that was said on this thread, I can't comment because I am sure Mod Matthe will get the issue sorted! A Jagex Verfied Community Helper
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07-Dec-2015 11:08:55 - Last edited on 07-Dec-2015 11:10:59 by L0NE DRUID

Mod Matthe

Mod Matthe

Jagex Moderator Forum Profile Posts by user
Locking this now - It is not a CLF issue. I would not encourage people to post these kinds of issues here as 1) I am not best qualified to resolve them and 2) If I keep spending time chasing this kind of query I won't have a job left :) Mod MattHe | Former Community Manager, now in Events & occasional Lore Monkey

07-Dec-2015 11:12:13

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