This is a known issue, and we haven't received any updates from the Web Team since this post from Mod Lyon in May 2018:
Original message details are unavailable.
Hah.
Hey there,
Frankly we're super busy with ... literally everything.. right now, hence why we haven't replied sooner.
The problem is a caching issue on our side not refreshing the banner, unfortunately there's not a solution I can give you that I'm aware of. Further, this isn't something that's going to be fixed for some time.
If there are any more updates or I'm corrected by another JMod I'll let you know. Until then I'm afraid its something you're going to have to grin and bear.
Apologies,
Mod Lyon
Hopefully they'll get around to fixing it soon.
From my observations, this issue seems to have begun around December 2017. Unfortunately for new clans, such as yours, they're stuck with the default banner until this issue is resolved.
~ Sicariu
Leader of
The banner is more important than they realize. Symbolism and identity are great things for a clan to grow and build off from and others looking at the banner can get a visual impression of what your clan is about. To have the banner set to default gives the wrong impression maybe the clan doesn't care to value these things or just not put together enough to know how to set it up or something. New players aren't going to necessarily know it's a known issue and the clan didn't choose for it to be that way, it just looks bad for clans and the game itself. I wish they'd fix it.
/\
Still broken...
Waiting for it to upload so I could finally save the image to use it for Discord etc... Also, it won't change on Runeclan if it's still the old one on RS site.
Caladium#0498
I
Twitter: @young_wildling
I
Completionist
05-Jun-2019 17:56:25
- Last edited on
05-Jun-2019 17:56:42
by
Caladium
Caladium
said
:
Still broken...
Waiting for it to upload so I could finally save the image to use it for Discord etc... Also, it won't change on Runeclan if it's still the old one on RS site.
Yeah, RuneClan gets its data from your Clan Page, so it won't display correctly there until Jagex fixes the issue.
As far as I'm aware, there still hasn't been an update about this posted anywhere from a Jmod.
~ Sicariu
Leader of
Sicariu
said
:
Caladium
said
:
Still broken...
Waiting for it to upload so I could finally save the image to use it for Discord etc... Also, it won't change on Runeclan if it's still the old one on RS site.
Yeah, RuneClan gets its data from your Clan Page, so it won't display correctly there until Jagex fixes the issue.
As far as I'm aware, there still hasn't been an update about this posted anywhere from a Jmod.
They're locking every thread in the W&F forum section that mentions it. I don't think they care enough to even do anything about it now.
Owner of
J4ron
said
:
Sicariu
said
:
Caladium
said
:
Still broken...
Waiting for it to upload so I could finally save the image to use it for Discord etc... Also, it won't change on Runeclan if it's still the old one on RS site.
Yeah, RuneClan gets its data from your Clan Page, so it won't display correctly there until Jagex fixes the issue.
As far as I'm aware, there still hasn't been an update about this posted anywhere from a Jmod.
They're locking every thread in the W&F forum section that mentions it. I don't think they care enough to even do anything about it now.
REALLY wish that this would get fixed also. They put it on the back burner, but don't realize how important this is for clans' identities.