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Harassing clan report option?

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L0NE DRUID
Jan Member 2011

L0NE DRUID

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Tribelewits said :
L0NE DRUID said :
So, if someone is trolling your clan members, personally the best thing to do about it is report that particular player and add them into the ignore list?

You are playing the same game as i am right? I really think its a bit naive to think, that putting someone who is targeting your clan on your ignore list, will solve the problem.


Let me explain my previous line a bit better, let's take a example of a typical school playground. You have two groups of children who are always fighting. If one group of children are getting picked on by another group of children and the group of children getting picked on go report those other kids to the teacher for doing XYZ.

Even if the teacher gives those kids a time out, do you think those kids would stop doing what they are doing? Or do you think they will just more annoyed at the other group of children and find even more creative ways to pick on them.

However if those other group of children just play in a separate part of the playground or just ignore whatever is getting done to them then those other children really won't have much fun doing that.

I am sure you have heard this before, but people who go picking fights or out of their way to annoy other people are usually just seeking attention. I get that the ignore list may not solve everything but I am sure you guys can find ways to avoid those players completely without reacting to them causing them to go even further with what they are doing.

If those players are blurting out profanities or making real life threats, then do go ahead and report them and I know Jagex will deal with those players, but a pure report option for "Clans" doesn't make any sense because that's saying picking on a group of people is different then picking on a individual which isn't right because all groups in RuneScape should be equal.
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13-Apr-2016 01:58:02

L0NE DRUID
Jan Member 2011

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Tribelewits said :

Every current report subcategories is aimed at one of the larger problems in the community. EG they are problems big enough that deserve a separate sub category, to put the finger on the exact problem, and handle them according and appropriate regarding the offence.


I understand this but really, the categories that are in the report options could include something like "Harassment" but if you think about it, that was not added because of the fact you have the ignore list. The other categories were made with a lot of thought for the overall health of the game and the player run games of chance is a new rule. Even though it's a rule Jagex solved it by removing the things used to gamble rather then mass mutes/bans to every player who even gambled. Those who were banned were heavily involved in RWT and other things.

From what I know by working with the CS department as a Twitter/Forum Volunteer the CS Jmods do break things by category and even those are broken up further to include extremely bad things when reports come through. Such as talking about explicit under age material or terrorism plots or other things that could have a greater impact even outside the game.

So considering Jagex is a fairly small team when it comes to Customer Support and Moderation plus the fact they have loads of other things to focus on, such as granting recoveries, getting players back in game, billing issues, technical issues and keeping an eye on everything. Would it really be of benefit to add a clan report?

I am sure we are all adults here and we can find ways to solve our problems without someone needing to step in to solve them for us. If someone is being extremely abusive or going over the line like some players can do then it is always best to report them even if you don't think it doesn't fit a category but it usually will from my experience.

Hope that helps clear up some things :) .
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13-Apr-2016 02:14:38 - Last edited on 13-Apr-2016 02:24:23 by L0NE DRUID

Pescao6
Aug Member 2007

Pescao6

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Tribelewits said :
Some trolls go quite far to troll.

I'd like us to have an extra tool to fight these.

Don't feed the trolls! Problem solved with no need of extra tools. :P

Lisaa said :
I think a lot of trolling can and would be solved by simply adding a White List for guests.

Meh we have a Ban List.

Seer of War said :
Some players spamming me with Group Invitations were players that I knew, but some were just random new-ish members of their new clan who I've never met or interacted with at all.

They probably still have you added as a friend. I'd toggle off the group invitations for a while and pm them thanking them for the invitation and politely asking them not to invite you.

Seer of War said :
Unfortunately, I was unable to figure out how to disable group invitations (so I made my own group so they could no longer spam me with invitations.)

On Legacy Interfaces, ESC > Community
On EOC Interfaces, F5
Ref:
http://i.imgur.com/P1UkNzD.png


Seer of War said :
disabling Invitations in the Accept Aid section of the Game Settings had no effect on Group Invitations.

That controls invitations from other players:
- Social Slayer
- Linking Dominion Tower medallions
- Receiving items in Stealing Creation
- Inviting players to private hunting grounds
- Receiving a treasure chest key
- Receiving clan meeting invitations

Seer of War said :
still haven't figured out how to (...) What does one do in this situation?

Ask for help on the Community Led Account Help forum or tweet
@PlayerTech @JagexSupport
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13-Apr-2016 03:18:17 - Last edited on 13-Apr-2016 07:07:15 by Pescao6

Pescao6
Aug Member 2007

Pescao6

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Tribelewits said :
You are playing the same game as i am right? I really think its a bit naive to think, that putting someone who is targeting your clan on your ignore list, will solve the problem.

You could talk to their Clan Leader via private message and also report , ignore and ban from your Clan the individual who is bothering you. If that fails, flag a concern .

You can also prevent Guests from visiting your Clan Chat for a few days and change your Privacy Settings . Trolls will eventually tire if you don't give them any attention.

Microsoft added a new Online Safety Website:
https://www.microsoft.com/about/philanthropies/youthspark/youthsparkhub/programs/onlinesafety/resources/

CTRL+F to find the "Responding to online bullying and harassment" guide.

Also review Jagex's guide on this topic:
https://support.runescape.com/hc/en-gb/articles/206747519-Parent-s-Guide
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13-Apr-2016 03:43:23

Krisi
May Member 2009

Krisi

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If the trolling continues its not really trolling.

If its ongoing report it on the flag a concern or by any other methods you can find. People should not be allowed to get away with continued harassment and nor should you be subjected to it.

Not all trolls get bored and people sitting here saying just blank them it will stop, i can say sometimes it just doesn't stop and some people need help to get it to stop.
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26-Apr-2016 03:27:52

Tigergal44

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I for one would hate to see a 'report Clan' option. For several reasons

1. A Clan is made of many people. Even if the 'trolling' is orchestrated from the top then a Clan report option is going to tar a lot of innocent people. They maybe bystanders to the drama, totally unaware it is going on, or minor participants doing nothing wrong in game.

2. Every tale has 2 sides (going back to the playground description above often the child that runs to the teacher and yells the loudest is not the most innocent party).

3. A lot will be going on unreported that may provoke the situation.

I am speaking from experience here. In my Clan our history says we were born of fire - a very messy and unfriendly split that resulted in almost 2 years of war. Yes there was sniping, rude words exchanged many a time and battles to steal Stars (of all things). In Jagex's eyes we were the aggressors - we never reported the baiting of 12 year old kids by insulting their parents ( in our Clan Leadership), the threats in game and real life, the sabotage of our events, and the language which was quite inventive - because each attack on us brought us more members from the old Clan.

I will hold my hand up and say we were not 100% innocent - it was a war. This tale had 2 sides to it and Jagex only heard 1 - with the resulting Jmod action against our leadership (access to CLF denied until a change of management, the Leader under real threat of losing his account, he was a hothead but the provocation was unbelievable, and other disadvantages). So if we have a 'report Clan' option

1/ Jagex will be inundated with every petty immature fight that breaks out between groups.

2/ They volume is likely to be great because he who yells first and loudest is likely to get the most attention (simple rule of the playground)

3/ An awful lot will be going on behind the scenes and maybe off Jagex sites to prove the responses that are reported.

You problem is with a individuals not a Clan

26-Apr-2016 23:14:07

Tribelewits

Tribelewits

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i'm not talking about reporting a clan tho, its the other way around, i'm talking about reporting a single person who is harassing a clan and continuously keeps doing it in the most annoying and creative way, to not be stamped as "doing something wrong"

i'm talking about a way to specifically be able to report this specific actions, to actually have a better view of the attitude of one targeting a whole clan, and who knows, other clans.

i'm talking about gathering specific data to put the finger on the open wound instead of some general report option, which will be classed as a separate act. While if investigated propper, will show, way less innocent then it might appear at first glance.

Its been made clear its not going to happen tho, there appears to be no need to know the exact issue.

Naming all the current options and patronizing is useless, i'm not new to this.
I'll take an explanation saying, "Sorry, we don't have enough manpower, to actually handle an extra report option" over anything over-explaining what's already there.
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28-Apr-2016 13:26:49

Tribelewits

Tribelewits

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@Krisi

Exactly

In the flag a concern u'll get answered, report in-game tho, which puts us back in the endless circle of using the current tools we got. Which made me suggest this.

Anyway this is going nowhere, hopefully the "mute f2p option" discussion leads to something :)
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28-Apr-2016 13:36:55

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