I played on PC yesterday for the first time in Months. Before I began, I enable google authenticator on my android phone. After logging out for the evening, the next day I decide to play on Mobile. When I logged in, I was in the same location as I logged out; however, the ring of fortune I was wearing was missing and my Coin Pouch was empty. I check my bank next and all my most valuable items are missing, including full trimmed masterwork, nox scythe & staff, subjugation set, 16M spirit shards and 94M gold coins. Also the Grand exchange Items I was selling disappeared. The rest of my items remain in Bank. I have a bank PIN set and no one has access to my account but me. I check again today and Authentication is now disabled. Even though it was prompting me for PIN yesterday. My account could not have been hacked so I do not understand what happened overnight, but I now have nothing. All because I logged into mobile? There has to be an explanation. Jagex has not responded to my support ticket.
08-Nov-2019 03:33:58
