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Unable to claim founder packs?

Quick find code: 450-451-355-66218247

Dec 2023

NotCookie

Posts: 5,840 Rune Posts by user Forum Profile RuneMetrics Profile

I've been trying for a while, they all just say "unavailable - please log out and in", which doesn't change anything. Anybody else see this issue before?

07-Jun-2021 15:21:46

Houdini O_o

Posts: 30 Bronze Posts by user Forum Profile RuneMetrics Profile

Yes!!! I posted under RuneScape Mobile Testing posts.
Quick find code: 443-444-797-66218230

Getting NO response from Jagex at all...not on forum, mobile app or Twitter.
Been since May 27th when I purchased mems via the Beta Mobile app.

I get that they are busy, but my patience is tested when there is no response from (3) places trying to get them to just confirm my report is even pending. I work in Customer Service and hold high standards for others in the same field. Even a "programmed" response indicating it has been received and is pending is better than this black hole of not knowing. I spent money and haven't received what I paid for...I don't take that lightly.

08-Jun-2021 15:35:16

Dec 2023

NotCookie

Posts: 5,840 Rune Posts by user Forum Profile RuneMetrics Profile

Yeah, I've been away for most of the last 7-8 years, but even back then getting a direct response or acknowledgement was pretty rare. Mostly just hoping somebody found a workaround

09-Jun-2021 15:27:38

Jan 2018

Daddy Roshi

Posts: 3,348 Adamant Posts by user Forum Profile RuneMetrics Profile

I posted on his post as well but im not sure if its the actual reason or not but wiki says u can only claim one pack a week so hopefully that's the issue ur having?

200m defence 08-10-2021

comp cape 12-19-2021

09-Jun-2021 20:06:31

Dec 2023

NotCookie

Posts: 5,840 Rune Posts by user Forum Profile RuneMetrics Profile

It's not, haven't been able to claim any. They just gave me the pet and animations at any rate so at least I'm just missing out on some free treasure rolls?

15-Jun-2021 03:36:30

Sep 2009

Nodytri

Posts: 46 Bronze Posts by user Forum Profile RuneMetrics Profile

When trying to purchase anything there is always some type of lag, and purchases just do not complete. Same with the Founders pack. The transaction just would not complete from the day it was released.

14-Aug-2023 02:32:30

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