RuneScape Forum Archive | Mobile Founders rewards issue

Houdini O_o

Posts: 30 Bronze Posts by user Forum Profile RuneMetrics Profile

I submitted a ticket via the Mobile App AND posted on Twitter to Jagex Support:
"

Problem with Mobile Founders acct. Purchased mems May 27th. STILL not able to get Mobile Founders rewards. The "CLAIM" buttons are all greyed out. Each reward shows "UNAVAILABLE - PLEASE LOG OUT AND IN." Sent Report via app. Still no response/ & online every day

."

I log in on Mobile daily to see if resolved and it still isn't working. I am wondering what the timeframe is for any kind of support/resolve on this as I haven't received any kind of acknowledgement from the App report or from Twitter. I wanted to purchase additional mems before it runs out and other packages but am not going to until this current issue is resolved. How backlogged is customer support at this time?

07-Jun-2021 13:20:07

Jan

2018

Daddy Roshi

Posts: 3,348 Adamant Posts by user Forum Profile RuneMetrics Profile

Where do I check for the founder rewards? I've been a beta tester from the start and can't find anything regarding founder rewards

200m defence 08-10-2021

comp cape 12-19-2021

09-Jun-2021 16:51:40

Houdini O_o

Posts: 30 Bronze Posts by user Forum Profile RuneMetrics Profile

Log in to members world...then click on the "house" icon in top left...then click on the shopping cart icon...see Mobile Founders tab along the top.
I hope yours works for you!

09-Jun-2021 19:38:59

Jan

2018

Daddy Roshi

Posts: 3,348 Adamant Posts by user Forum Profile RuneMetrics Profile

Nothing shows up for me i tried that and according to the wiki u can only claim prizes once a week which might be ur problem as to y u cant claim them

200m defence 08-10-2021

comp cape 12-19-2021

09-Jun-2021 20:03:33

Houdini O_o

Posts: 30 Bronze Posts by user Forum Profile RuneMetrics Profile

This started on May 27th...so it's been plenty of time and I check it every day. It keeps showing that I need to log out and back in...I've done that about 50+ times now

So you don't have the Founder's tab at all? Are you on mems?
I hope you get it resolved.

10-Jun-2021 03:27:46

Jan

2018

Daddy Roshi

Posts: 3,348 Adamant Posts by user Forum Profile RuneMetrics Profile

Nope still dont have an option for it i have just overview and the event tabs and events is just yak track

would like to know y I dont have the options for the event at all

200m defence 08-10-2021

comp cape 12-19-2021

10-Jun-2021 05:11:17

Jan

2018

Daddy Roshi

Posts: 3,348 Adamant Posts by user Forum Profile RuneMetrics Profile

Store says early beta testers will automatically receive the rewards but i havent seen any of them that i know of and ive been a beta tester from the start so idk O_o

200m defence 08-10-2021

comp cape 12-19-2021

10-Jun-2021 05:13:38

Jere Gea

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile

Completely unable to claim the mobile founders, keeps saying i need to log in and out. But done it 10x already...

14-Jun-2021 12:17:34

Houdini O_o

Posts: 30 Bronze Posts by user Forum Profile RuneMetrics Profile

Thanks for posting. I have reached out using in app report, forums, email and Twitter.
No response from anyone at Jagex.
I just don't understand the lack of customer support on this Mobile app failure with all the hype about its full release coming out June 17th.

14-Jun-2021 13:13:47

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Mobile Founders rewards issue