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Authenticator bug?

Quick find code: 443-444-690-66200694

Trecko88
Oct Member 2012

Trecko88

Posts: 45 Bronze Posts by user Forum Profile RuneMetrics Profile
When I'm trying to put my authenticator it won't accept any number input, I've already reinstalled the app, it still persists.
I don't know what to do more, any help?
add a "." between the below text for the video link of the bug

https:youtu

be/hbA-q0f_YCA

29-Jan-2021 08:42:43 - Last edited on 29-Jan-2021 08:52:35 by Trecko88

Corder
Oct Member 2017

Corder

Posts: 27,892 Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi Tre**o88,

I suspect it's either the keyboard application being at fault, or your account was hijacked, resulting in adding a new authenticator but not changing the password.

Please try removing your authenticator and add it again. It can be removed by selecting you don't have access to the authenticator any more. Then, follow the link on your registered email.

Before you do this, please change email password and add 2FA to it. You should also make sure all of your devices are secure.

It would be worth logging in on the account through another device. See if it's just the mobile device bugging out.
Life is like a camera: Just focus on what's important, capture the good times, develop from the negatives, and if things don't work out, take another shot !

29-Jan-2021 19:14:01 - Last edited on 29-Jan-2021 19:14:28 by Corder

Corder
Oct Member 2017

Corder

Posts: 27,892 Sapphire Posts by user Forum Profile RuneMetrics Profile
Trecko88 said :
Problem fixed, guess it had to do with FB login, by using the user/pass login I was able to input the authenticator numbers.
Thanks for reporting back,

This is correct - authenticator only works for RuneScape login, which is why players need to add a login to their 3rd party created account to set auth.
Life is like a camera: Just focus on what's important, capture the good times, develop from the negatives, and if things don't work out, take another shot !

30-Jan-2021 08:47:14

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