RuneScape Forum Archive | Login to wrong account

F2PironAlias

Posts: 4 Bronze Posts by user Forum Profile RuneMetrics Profile

I cant login to my ironman on mobile. When i login, with authenticator. It logs me in to my main?? This looks like a big security issue + i cant play my ironman now.

I use email+1@outlook.***

Please help Btw

24-Oct-2020 19:45:48

May

2006

Malua

Posts: 43,113 Sapphire Posts by user Forum Profile RuneMetrics Profile

Hi there

F2PironAlias

If you are using an iOS mobile, this is a known glitch.
You need to log into your main, add an email login in account settings then log out.
Instructions: Add a login email to Game Center accounts

After you log out, your next login should allow you to select the account you want.

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24-Oct-2020 22:59:45

F2PironAlias

Posts: 4 Bronze Posts by user Forum Profile RuneMetrics Profile

Thanks for the reply but that not it. I use this:
https://support.runescape.***/hc/en-gb/articles/360001332737-Use-the-same-login-email-for-different-accounts

It never happened before last app update Btw

25-Oct-2020 07:11:29

May

2006

Malua

Posts: 43,113 Sapphire Posts by user Forum Profile RuneMetrics Profile

So your main already has an email login?

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25-Oct-2020 11:38:40

F2PironAlias

Posts: 4 Bronze Posts by user Forum Profile RuneMetrics Profile

My main is for example: [email protected]
Ironman is [email protected]

I can still log in on pc. Its only on mobile since last updata Btw

25-Oct-2020 12:26:59

May

2006

Malua

Posts: 43,113 Sapphire Posts by user Forum Profile RuneMetrics Profile

Now I really don't know what to say.

I will ask one or two people if they have any advice.

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25-Oct-2020 23:37:00

May

2006

Malua

Posts: 43,113 Sapphire Posts by user Forum Profile RuneMetrics Profile

OK, I have a reply with some advice you could try.

Thank you to Asahel Frost for this information which I have quoted:

"One thing you could try is to end all your mobile sessions.
To do this, log in to the website Account page, then right at the bottom, click on "Active sessions", then click the "End mobile sessions" button."

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26-Oct-2020 01:22:58

F2PironAlias

Posts: 4 Bronze Posts by user Forum Profile RuneMetrics Profile

Well this also didnt do it..

Btw

26-Oct-2020 08:45:43

May

2006

Malua

Posts: 43,113 Sapphire Posts by user Forum Profile RuneMetrics Profile

As it is still not resolved, you should message Jagex Support directly.

Go to the Graphical Problems support page and use the 'Contact Us' button at the bottom to navigate to a message form.

I am not sure what response there will be from that message.

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26-Oct-2020 11:28:20

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