RuneScape Forum Archive | Cannot log in on Mobile

WolfOWar2413

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile

I have previously played on mobile to perform various activities, however now when attempting to log in to my account it places me on tutorial island and tries to make me select a name. The login screen recognizes that I have an active account because it acts for my 2 factor authentication and the account is still active as I can play on a PC, but for whatever reason it will not let me access my account on mobile. Can anyone help me with this? Whether it be a bug in the app itself or something I need to change in my phone settings.

17-Oct-2020 15:46:20

May

2006

Malua

Posts: 43,113 Sapphire Posts by user Forum Profile RuneMetrics Profile

Hi there

WolfOWar2413

If you are having no problem logging in on pc, the mobile login must be taking you to a different account!

Follow these instructions: Original message details are unavailable.
This is a known problem. You have accidentally created a new Runescape account tied to your Game Center account. For some reason, the mobile client sort of latches on to this account, and always logs in to it, regardless of what login name and password you type in.

The solution is to add an email login name to the new account.

Log in on the mobile client. Open the account settings (button with the head and shoulders figure + a cogwheel) - you may need to complete Tutorial Island to get access to this button. Then link the account with an email address. You will need an email that is not already used as a Runescape login name.

Once you complete that, the client will log out, and you should then be able to log in with your usual account.

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17-Oct-2020 23:28:44

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Cannot log in on Mobile

WolfOWar2413

Malua