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Banned for Macro?

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Jonnosaurus

Jonnosaurus

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile
My other account has literally just been banned on OSRS... I've had a search through the forums and apparently this has happened to people before with the mobile version.

I'm not sure if it's the time I've spent on the game recently but I've had a load of extra time due to Covid restrictions... what a waste of time!

I'd just been smelting some steel bars (for the first time) at edgeville, then asked some guy how he managed to get into a building with a locked door (outside the G.E) then bam, it booted me out? Tried to log back in instantly and it said my account has been disabled. Said the offence was committed today so yeah...I've tried to appeal it as "you've made a mistake" but I have no idea. Hopefully they take into account the covid restrictions and the fact that I'm talking as human activity?

17-Sep-2020 13:22:32

Malua
May Member 2006

Malua

Posts: 43,113 Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
Jonnosaurus


Bans cannot be appealed from the Account Status tab.

You have to start on the Account Bans support page as the appeal button is in there.

The time the ban was placed just reflects the completion of the investigation into the offence, it does not reflect the moment the offence was committed.

You should have waited two days before submitting an appeal.
If the ban was truly a mistake, it would be removed at the second check, no appeal necessary.

There is only one reason why Jagex will remove a macro ban - if they can see evidence that the account was hijacked and being used by the hijacker at the time of the offence.
While you wait for a response to your appeal, you should review your email and account security.
Instructions: Securing your account
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18-Sep-2020 00:20:13

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