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Mobile help needed

Quick find code: 429-430-851-66177264

Iron Seaan

Iron Seaan

Posts: 3 Bronze Posts by user Forum Profile RuneMetrics Profile
Hi. Ever since today’s update, everytime I try to log on my iron account on my mobile app it keeps logging me into my main. I’m putting in all my iron details but it keeps logging me into my main. I’ve tried reinstalling the app and removing saved passwords from my phone and manually typing it. Still logs me into my main account. Can anyone help? I am using a IPhone 11 Pro Max.
Thanks in advance
Sean

26-Aug-2020 17:42:04

Miss Julie

Miss Julie

Posts: 1,807 Mithril Posts by user Forum Profile RuneMetrics Profile
I’m experiencing the same problem on the iPad. It doesn’t even seem to matter what I enter as password or authenticator. Just random numbers will do to log my main in.

Please fix asap!

26-Aug-2020 19:21:58 - Last edited on 26-Aug-2020 19:22:29 by Miss Julie

EviiL
Apr Member 2020

EviiL

Posts: 5 Bronze Posts by user Forum Profile RuneMetrics Profile
Similar issue and right after the mobile update. I log into my main and get tutorial island. I was informed it was a bug. Hopefully another update to fix this will be soon! Every
Villain
Is
Lemons

27-Aug-2020 15:19:16

Alg0rithm1c
Oct Member 2023

Alg0rithm1c

Posts: 6 Bronze Posts by user Forum Profile RuneMetrics Profile
I am also having this issue on my iPad where the app keeps logging me into a fresh tutorial island account. Nothing is working on the mobile app from an iPad. I tried everything and no luck. I hope mods are looking at this page. This seems to be a bigger issue than just us here in this thread post.

27-Aug-2020 19:10:58

eliese
Dec Member 2022

eliese

Posts: 4 Bronze Posts by user Forum Profile RuneMetrics Profile
I am also experiencing the same issue. I was able to log into the iPad last night and this morning it is bringing me back to tutorial island. I can log in and play on my iPhone and the computer but only my iPad is suffering. No changes wer made to the user name or the password. PleaSe help!
Reported the bug in game

19-Oct-2020 14:34:24

Daylight

Daylight

Posts: 932 Gold Posts by user Forum Profile RuneMetrics Profile
Hi eliesea,

This thread was originally created over two months ago. Although the issue you're experiencing may be similar, I'm doubtful it is the same. Thread hi-jacking is typically frowned upon in the forum world. Please see below for the solution to the problem you're experiencing:

Original message details are unavailable.
This is a known problem. You have accidentally created a new Runescape account tied to your Game Center account. For some reason, the mobile client sort of latches on to this account, and always logs in to it, regardless of what login name and password you type in.

The solution is to add an email login name to the new account.

Log in on the mobile client. Open the account settings (button with the head and shoulders figure + a cogwheel) - you may need to complete Tutorial Island to get access to this button. Then link the account with an email address. You will need an email that is not already used as a Runescape login name.

Once you complete that, the client will log out, and you should then be able to log in with your usual account.
Best,
Daylight
—
Good vibes and high tides.
—

19-Oct-2020 18:20:05 - Last edited on 19-Oct-2020 18:26:37 by Daylight

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