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An issue with mobile

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iSlyVixen

iSlyVixen

Posts: 8 Bronze Posts by user Forum Profile RuneMetrics Profile
I have played runescape for years on various accounts, i have never botted in my entire life. Last night was playing on my mobile account VixxieTV and managed to get perma banned , how can you perma ban someone that wasn't even offending the rules and having fun. Meanwhile you have all these botters on the server and can't manage to get rid of them but get rid of players that pay money and actually play the game. Please fix this problem, it's not right when you take someones money, especially under a year subscription. Not only that you block all means of communication to fix the problem, you need a support system for people that got banned unjustly.

08-Jul-2020 18:03:32

Malua
May Member 2006

Malua

Posts: 43,113 Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
iSlyVixen


A macroing ban can be appealed via the appeal button on the Account Bans support page.

Jagex will remove the ban for only one reason - if they can see clear evidence that the account was hijacked at the time of the offence.

If the account was not hijacked, you need to review how you are playing the game as you may have used a third party program that tripped the macro detection.

While you wait for a reply, please check the security of your mobile.
Information: Securing your device

Jagex recommended account security setup is here: Securing your account
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10-Jul-2020 01:09:37

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