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Authenticator every login

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Bloody Dali
Feb Member 2020

Bloody Dali

Posts: 3 Bronze Posts by user Forum Profile RuneMetrics Profile
I’m a mobile only player, I haven’t played since about January, my other account was banned when I tried to login to it the other day. It was banned for botting it was a low lvl f2p pker I didn’t bot on it and I’m guessing it just got hacked but I have a security concern as now my authenticator requires me to verify it every time I log in, it doesn’t matter if I check the remember this password every time or not. That’s very frustrating but I use a WiFi from a dormitory and only use mobile to play. Do you think it’s possible someone is trying to hack me from the use of the public WiFi? I get a lot of emails I just assume are spam saying someone has attempted to hack your account and stuff too I just ignore them usually. I don’t have enough mobile data to really play without it.

27-Aug-2020 23:03:01

Malua
May Member 2006

Malua

Posts: 43,113 Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
Bloody Dali


If you are accessing the game through a dorm WiFi, it is probably a very good thing that you need to enter a new Auth code every time you log in!
There is a tech reason why the 30 day remember isn't working for you. It's to do with your internet connection but, sorry, I am not tech enough to remember exactly what it is.

I recommend you do as much as you can to keep your account/s secure.
Change the password to your email - right away!!
Do you use 2-step verification on your email? If you don't, I recommend you set it up.
Instructions: Keeping your email secure

Keep going with Authenticator and also make use of the Bank PIN feature inside your account to protect your items and gp. Talk to a banker in-game to set a Bank PIN.

It is also possible to submit a ban appeal for your banned account.
Have you done that?
Instructions and appeal button are here: Account Bans
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28-Aug-2020 01:45:02 - Last edited on 28-Aug-2020 01:47:02 by Malua

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