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Authenticator not working

Quick find code: 429-430-688-66140968

DragJJ
Nov Member 2018

DragJJ

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile
For some reason no matter how much I've entered the correct authenticator code on mobile it throws me an 'Invalid Credentials Screen'. I've login in with the authenticator on web and mobile browser it seems to be only on the osrs mobile app were I'm getting this issue. I've made sure the correct numbers are being pressed on my keypad. I began having this problem yesterday and it seems that I'm the only one having it so I was wondering if someone else has had a similar issue and a solution.

30-Jan-2020 11:33:17

Malua
May Member 2006

Malua

Posts: 43,113 Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
DragJJ


The "Invalid Credentials" screen is not an issue with Authenticator, it is an issue with the login you are using.

If you are able to login with no problem on a pc or via the mobile browser, you should check that you are also entering the exact same login in your mobile app.

The mobile app login screen shows two options:
* continue with Google account (or Game Centre account if iOS)
* continue with RuneScape account
You should be selecting the second option.

The support page for a non working Authenticator code is: Authenticator code not working
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30-Jan-2020 11:52:42 - Last edited on 30-Jan-2020 11:54:27 by Malua

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