Hi all,
This purpose is specifically for those of you who aren't able to access the beta to which you've been invited.
When you first signed up to participate you provided us with both your Play account and your Old School RuneScape account. We then flagged your Play account to access the Old School Mobile application on the Play store, and we flagged your Old School RuneScape account to log in to the game using the Mobile application.
The email addressed linked to the RuneScape character may not be linked to your Play account. That's entirely on you whether that account is the same or not.
We can check what Play account each invitation went to. What we can't do is facilitate any exchange of information (for reminding/changing/whatever) in a way that's both GDPR compliant and an efficient use of time.
The bottom line is, only the Play store account you provided us with can access the application, and only the Old School RuneScape account you provided us with can log in on Mobile.
From troubleshooting with other players it seems that all reports of not being able to access the beta boil down to four possibilities:
To put it simply, if you're seeing App Not Available then it's because Google doesn't think you're using the correct Play account. This could be:
1)
you weren't invited (which doesn't seem to be the case, since you're in the Testing Forum)
2)
you're logged into an incorrect Play account (which could be the case if you perhaps typo'ed your Play email, or if you have multiple Play accounts)
3)
you're logged into multiple Play accounts
4)
you aren't logged into any Play accounts
Some users have reported success by navigating to the link via Incognito mode. Others have reported success by removing/unlinking all Google Play accounts, and then logging into the one account they're absolutely sure of.
So, this one is an issue with the Play store itself. We had to troubleshoot this one online just like you are:
1)
waiting a while could help resolve it
2)
clearing your browser data and refreshing the page could help, as the page may have cached
3)
access the link on your PC and once opted in to Become A Tester you should be able to select a device on which to install it
OSRS Mobile is only supported by Android 5.0 (Lollipop) and beyond. If your device supports 5.0 then you should upgrade your Android OS. If your device doesn't support 5.0 then I'm afraid you aren't able to access OSRS Mobile.
The Old School RuneScape account you're trying to log in to Mobile with hasn't been flagged for access. This means that this is not the account you signed up with. Log in to the account you used to sign up with.
Community Manager for Old School RuneScape
Are you looking for a clan? Visit the Clan Directory!
This purpose is specifically for those of you who aren't able to access the beta to which you've been invited.
A bit of context (this will help inform the rest of the troubleshooting:
When you first signed up to participate you provided us with both your Play account and your Old School RuneScape account. We then flagged your Play account to access the Old School Mobile application on the Play store, and we flagged your Old School RuneScape account to log in to the game using the Mobile application.
The email addressed linked to the RuneScape character may not be linked to your Play account. That's entirely on you whether that account is the same or not.
We can check what Play account each invitation went to. What we can't do is facilitate any exchange of information (for reminding/changing/whatever) in a way that's both GDPR compliant and an efficient use of time.
The bottom line is, only the Play store account you provided us with can access the application, and only the Old School RuneScape account you provided us with can log in on Mobile.
From troubleshooting with other players it seems that all reports of not being able to access the beta boil down to four possibilities:
App Not Available:
To put it simply, if you're seeing App Not Available then it's because Google doesn't think you're using the correct Play account. This could be:
Some users have reported success by navigating to the link via Incognito mode. Others have reported success by removing/unlinking all Google Play accounts, and then logging into the one account they're absolutely sure of.
Item Not Found:
So, this one is an issue with the Play store itself. We had to troubleshoot this one online just like you are:
Your Device Isn't Compatible With This Version/No Eligible Devices For Install:
OSRS Mobile is only supported by Android 5.0 (Lollipop) and beyond. If your device supports 5.0 then you should upgrade your Android OS. If your device doesn't support 5.0 then I'm afraid you aren't able to access OSRS Mobile.
You Are Not Invited To The OS Mobile beta:
The Old School RuneScape account you're trying to log in to Mobile with hasn't been flagged for access. This means that this is not the account you signed up with. Log in to the account you used to sign up with.
Are you looking for a clan? Visit the Clan Directory!
05-Jun-2018 16:22:44 - Last edited on 05-Jun-2018 16:56:28 by Mod Sween
