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Google Play Membership Revoked

Quick find code: 429-430-622-66133886

LemmeGetGP

Posts: 2 Bronze Posts by user Forum Profile RuneMetrics Profile

I purchased a 1 month membership a few days ago and had no issues up until this morning. I logged on and was informed that my membership was revoked because the charge was reversed. I looked on my Online Bank Account, the charge was posted (and cleared so Jagex recieved the money). Contacted Google Support (I purchased the subscription through them). Right after I bought the month subscription, I canceled and removed my card. They informed me to try to contact Jagex Customer Support (I know I wont get a response through the Customer Support Email lol). I have Proof of Purchase through the online bank and Google Email/Subscription list. I hope a mod can get back to me asap!

Important Notes:
- Purchased through Google Store (canceled subscription + removed card, should still have my month of membership)

- Changed my name the night before I came across this issue.

Thank you!

12-Dec-2019 14:46:18

May 2006

Malua

Posts: 43,113 Sapphire Posts by user Forum Profile RuneMetrics Profile

Hi there

LemmeGetGP

Cancelling a subscription should not generate a chargeback.
A chargeback should only happen if you have applied through your bank and the money would then be returned into your bank account.

Go to the Settle an Unpaid Balance support page and use the 'Contact Us' button at the bottom to navigate to a message form to message Billing Support.
If you don't get a reply back on Friday, it will be Monday or Tuesday before you get a reply.

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12-Dec-2019 20:36:06

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