forums.rs

Forums

LOSING MEMBERSHIP MOBILE APP

Quick find code: 429-430-604-66133356

Fergus562
Sep Member 2023

Fergus562

Posts: 5 Bronze Posts by user Forum Profile RuneMetrics Profile
This thread will be simple, are you JAGEX going to give back the membership days that i've lost with the "failed to connect to server" issue?, i can't play, because i only play on mobile, and the "solution" about launching app from the website isn't working for me.
So, the membership days are counting down and i still can't play....

08-Dec-2019 22:57:05

Spooty smith

Spooty smith

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile
I had membership but mine got canceled without my approval no idea what happened used only 4 days of it but cant get a refund due to it being used for 4 days WTF MAN!!! this how you treat your customers that buy a months membership jagex canceled is on me. I only know because my girlfriend got a message on her playstore app notifying us of the cancellation of my membership. Id like a full refund jagex cant even put a ticket in to the customer service team..... i hope they read this and know that im really annoyed and i want compensation for their screw up!!!

16-Dec-2019 06:59:03

Malua
May Member 2006

Malua

Posts: 43,113 Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
Spooty smith


So, you did not want to cancel?
Have you checked the 'Messages' tab on your account for a message from Billing Support?

If you did not want to cancel and wanted to use the whole membership, please message Billing Support via the Unknown transaction support page.
There is a 'Contact Us' button at the bottom.

Do not mention refund, say that you want to continue the membership and did not give authority for it to be cancelled.
Forum Community Helper -
Information about Moderators and Community Helpers

16-Dec-2019 09:48:36

Quick find code: 429-430-604-66133356 Back to Top