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K1ngK4sh420

K1ngK4sh420

Posts: 12 Bronze Posts by user Forum Profile RuneMetrics Profile
I need a runescape admin or moderator please I am having a lot of trouble with my account and I have no idea what to do! Whenever I trie to log into the mobile app it has me put my Authenticator in. I do that and it says all accounts created after November have to use a email. And that’s how I’ve been using it and when I try to disable it it says cannot disable authenticator I have no idea what’s going on I haven’t been able to play for months and I’d really like to get back to the game thanks!

28-Nov-2019 14:30:15

Malua
May Member 2006

Malua

Posts: 43,113 Sapphire Posts by user Forum Profile RuneMetrics Profile
Original message details are unavailable.
and when I try to disable it it says cannot disable authenticator Are you getting an error message saying the link has expired or is invalid?
If you are getting an error message about an expired or invalid link, you need to clear the cache of the device you are using.
If you are using a mobile device, try using a pc.
Open the 'disable Authenticator email from a pc and click on the link.
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30-Dec-2019 04:11:59

Malua
May Member 2006

Malua

Posts: 43,113 Sapphire Posts by user Forum Profile RuneMetrics Profile
Original message details are unavailable.
I’ve done it on my phone it disabled it but it didn’t take it off for some reason still said the same thing Original message details are unavailable.
No I only have one runescape account I tried putting a wrong code in and it still told me the same thing about invalid credentials To successfully disable Authenticator, you have to log into the website to send yourself the 'disable Authenticator' email.
Instructions here: Disabling the Authenticator
Is this what you did?

Because, if you did successfully disable Authenticator yet you are getting the invalid credentials error message, it means you are not using the same login to access the game as you used to access account management.

You said above that your phone auto signs you in, maybe that is the problem.
You logged in to the website with an email/password? Try using the same email/password on your phone login.
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31-Dec-2019 23:54:09

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