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Log in problems
Quick find code: 429-430-537-66128039
Oh man, this sounds complicated!
Each account has its own unique login - you need to be clear about what that login is for each of your accounts.
It sounds to me like your main already has its own login email and password but you had the password pre-filled so you don't often actually type it out.
Then, you tried to retrieve the forgotten password but you can't get into the registered email either.
The simplest fix will be to get access back to the email as retrieving a forgotten password (or resetting it) when you have access to the email is the easiest solution.
While you wait on a response from Gmail you can continue trying to 'recover' your Runescape account.
Each time you get denied, click on the link to find out the reasons as you will be told what information needs improving.
The key thing you need to prove to Jagex is that you created the account.
This means providing the earliest information about the account that you can.
If the account is quite old (years old), recent information isn't that useful.
If the account has ever been hijacked, all information you supply needs to pre-date that hijack as Jagex want to see information from a time when the account was completely secure.
How quickly does the deny email arrive back after you submit your recovery form?
- less than five minutes?
- more than fifteen minutes?
Knowing the answer to this, helps me to know how far into the process you are stuck.
Each account has its own unique login - you need to be clear about what that login is for each of your accounts.
It sounds to me like your main already has its own login email and password but you had the password pre-filled so you don't often actually type it out.
Then, you tried to retrieve the forgotten password but you can't get into the registered email either.
The simplest fix will be to get access back to the email as retrieving a forgotten password (or resetting it) when you have access to the email is the easiest solution.
While you wait on a response from Gmail you can continue trying to 'recover' your Runescape account.
Each time you get denied, click on the link to find out the reasons as you will be told what information needs improving.
The key thing you need to prove to Jagex is that you created the account.
This means providing the earliest information about the account that you can.
If the account is quite old (years old), recent information isn't that useful.
If the account has ever been hijacked, all information you supply needs to pre-date that hijack as Jagex want to see information from a time when the account was completely secure.
How quickly does the deny email arrive back after you submit your recovery form?
- less than five minutes?
- more than fifteen minutes?
Knowing the answer to this, helps me to know how far into the process you are stuck.
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03-Nov-2019 12:28:16
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