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Mobile Apple Pay subscription Thread is locked

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afbbarnes
Oct Member 2019

afbbarnes

Posts: 11 Bronze Posts by user Forum Profile RuneMetrics Profile
I am having the same issue. I have a subscription good to 1 Jan 2019, however I am unable to play member worlds. I also called Apple support and they even said everything looks good. What do I need to do now? Afbbarnes

04-Dec-2019 19:35:49

Malua
May Member 2006

Malua

Posts: 43,113 Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
afbbarnes


Have you only just paid the membership? meaning within the past 24 hours?
It takes up to 24 hours for an Apple Pay bought subscription to update here on the website.

Check that you are logged in to the correct account.
Is your account in-game showing your afbbarnes display name?

The troubleshooting page is: Common Mobile Payment Issues
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04-Dec-2019 20:15:44

afbbarnes
Oct Member 2019

afbbarnes

Posts: 11 Bronze Posts by user Forum Profile RuneMetrics Profile
I also have an active subscription through Apple however I am unable to play in member worlds. I even contacted Apple and they said everything looked good on their end and to contact Jagex. What should I do now? Afbbarnes

05-Dec-2019 15:24:51

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