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can't log in on mobile

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WZRuby
Aug Member 2022

WZRuby

Posts: 4 Bronze Posts by user Forum Profile RuneMetrics Profile
I can't log into the game on the mobile client on my phone (Moto g power). I open the app, opt to log in with my jagex account, enter the information and authenticator code, and then get spit back out to the log in screen with the options to log in with Google or a RuneScape/jagex account. this issue does not occur on desktop and does not occur on any other mobile device, and I'm kind of at a loss for what to do here.

01-Aug-2023 06:21:19

Local Files
Oct Member 2021

Local Files

Posts: 423 Silver Posts by user Forum Profile RuneMetrics Profile
Hello WZRuby,

First of all is your mobile application up-to-date? You may have to manually update yours through your app store. Once you have updated yours make sure you have logged out completely from your account.

Have you recently migrated to a Jagex account by any chance? If so make sure you are using the new set account credentials instead of your old credentials. Ooh, shiny things!

04-Aug-2023 20:10:01 - Last edited on 04-Aug-2023 21:21:40 by Local Files

WZRuby
Aug Member 2022

WZRuby

Posts: 4 Bronze Posts by user Forum Profile RuneMetrics Profile
the application is as up to date as is possible. I've even tried using a completely fresh install of the app, but that hasn't helped. it's almost like the app on this device simply won't get past the point where it should be accepting login credentials.

I have recently moved to a jagex account though, which I did specifically to try and solve this issue. I've been using the login credentials for that jagex account while trying to solve the problem. given that the jagex account credentials let me log in on other mobile devices, I'm wondering if there's some sort of device-specific bug occurring.

05-Aug-2023 16:56:31

FuhrerMind
Dec Member 2023

FuhrerMind

Posts: 3 Bronze Posts by user Forum Profile RuneMetrics Profile
I agree have the same issue on Moto G power^ acts exactly as you describe yet i use an original runescape username log in as well as an email login account and neither work for my device, even after a fresh install, is there maybe some form of app data to be sure to delete to or file folder on the photos file explorer like some cache that may be interfering?? i know WoW would have issue along them lines on pc left and right.

08-Aug-2023 14:06:10

FuhrerMind
Dec Member 2023

FuhrerMind

Posts: 3 Bronze Posts by user Forum Profile RuneMetrics Profile
FuhrerMind said :
I can confirm hitting the 3 dot :: menu mark will give option to "Open in Chrome" which does prove to be effective to combat the login bugg with my Moto G as well, does work with the authen code too, here i thought it was due to that,

08-Aug-2023 14:16:47

WZRuby
Aug Member 2022

WZRuby

Posts: 4 Bronze Posts by user Forum Profile RuneMetrics Profile
it's absolutely hilarious to me how that worked, but it sure did. thanks for the insight, I hope jagex looks into this device-specific problem and fixes it someday, but for now the workaround will suffice

11-Aug-2023 18:29:58

GrownAssDude

GrownAssDude

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile
Didn't know where to post, but this problem is effecting me from logging in cuz my account turned f2p and won't auto tele me to lumbridge

Membership refill scheduled and paid on 07/9/2023, never was applied correctly to my account. After investigation I noticed on the jagex website that my subscription payment done on 07/09/2023 had mistakenly been set to start 11/07/2023 which is months from now. So now I'm without membership and would very much appreciate a membership reset to current date. And not the original date my currency was transferred from Google Play for to avoid any lose on my end. 😁🤙

21-Aug-2023 05:01:43

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