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Black screen after login

Quick find code: 429-430-347-66274810

denaiko
Jun Member 2021

denaiko

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile
Device name: Samsung Galaxy A22 5g
Model Number: SM-A226B/DSN
Location: Belgium
Wifi: Yes
Cellular: 4G/5G
Data Provider: Telenet
OS: Android
OS version: 13
Browsers: Chrome/DuckDuckGo/Firefox/Samsung Internet (tried every browser)

Playtime (Approx): 0 (login/switching apps)

Steps (1):
(1) Open osrs mobile app
(2) The login screen pops up
(3) Touch "Sign in with Email/Username)
(4) Go through login
(5) Switch to authenticator to get code
(6) Switch back to osrs mobile app
(7) After login confirmation it returns to the osrs mobile app
(8) App screen stays black
(9) App can only be closed and reopened to go back to login screen

Steps (2):
(1) Open osrs mobile app
(2) Switch to android homescreen / to another app
(3) Return to osrs mobile app
(4) App screen stays black
(5) App can only be closed and reopened to go back to login screen

Possible expanation:
The osrs mobile app crashes during the switch to another application or the return to the application.

Extra information:
(1) Re-installing, clearing cache and data, restarting the phone, doesn't solve the issue
(2) Using the either webapp browser or using "run in x-browser" doesn't solve the issue

16-Feb-2023 23:36:17 - Last edited on 16-Feb-2023 23:44:01 by denaiko

Quick find code: 429-430-347-66274810 Back to Top