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Unable to purchase bonds steam

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Ibert Anley

Ibert Anley

Posts: 9 Bronze Posts by user Forum Profile RuneMetrics Profile
Hello, I've been trying to purchase bonds via steam wallet and, after authorizing the payment on steam, the followind error appears: "The payment has been refused. Please check your payment details and try again, or select another payment method." Suffice to say that I do have enough funds to purchase the bonds, and i previously purchased membership via steam without any problems. Does anyone know a workaround or a solution? Much appreciated.

07-Sep-2022 21:12:16

Malua
May Member 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile
It really does sound like you have hit the purchase limit for your account.
Jagex have purchase limits in place to counter against online fraud as Bonds are the item of choice for fraudsters.

All you can do is wait until Jagex allows you to purchase Bonds again. It might be a whole week before you are able to purchase more Bonds.
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08-Sep-2022 04:53:35

Malua
May Member 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile
How long have you waited for the money to return?
It could be up to 5 days before the money is returned as Steam aren't immediately made aware that Jagex has declined the purchase.

After five days, your first step would be to message Steam support and ask about the money.

If Steam insist the payment went through, you would then message Jagex Billing Support via the 'Contact Us' button on the Unsuccessful payment page.
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09-Sep-2022 14:10:18

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