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Lost Membership Access

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Mad Grinder
May Member 2023

Mad Grinder

Posts: 59 Iron Posts by user Forum Profile RuneMetrics Profile
My membership would not let me renew after the payment failed. It would only tell me my subscription is active. I was forced to unsubscribe and re-subscribe to get access to members again, and lost my grandfathered rate in the process.
I need my grandfathered rate back.
Thank you

14-Sep-2022 06:41:05

Malua
May Member 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
Mad Grinder


It says in the Support Centre "As long as you don't lapse in membership for longer than 14 days, you will still maintain your previous membership rate."

If you have not received your grandfathered rate and you managed to renew within the 14 days, message Billing Support to get your account checked.
Use the 'Contact Us' button at the bottom of the Unsuccessful payment support page to get to a message form.

If it has been longer than 14 days, you will need a very convincing excuse. I am not sure how it will go.
Were you changing payment methods e.g. from a mobile payment method to a website payment method? Changing payment methods can sometimes be difficult.
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14-Sep-2022 08:34:52

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