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premier club 12 month

Quick find code: 410-411-95-66267633

Malua
May Member 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile
MsDeathMetal,
please read the following:

Players experiencing problems purchasing Premier Membership should message Billing Support to get some individual assistance.
There is a bug issue with the billing system. It is affecting accounts that have a great surplus of advance paid membership sitting waiting to be used.
Jagex is now addressing the issue internally and would like affected players to message them.

Please use the 'Contact Us' button on the Transfer purchase support page.
While a "transfer" isn't exactly the issue, the contact point is good enough to get your message to the people that need to see it.
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27-Nov-2022 20:25:44

Jak Amethyst
Feb Member 2018

Jak Amethyst

Posts: 125 Iron Posts by user Forum Profile RuneMetrics Profile
Hey, I'm having the same issue as OP, but when I click the above Transfer Purchase link, I'm eventually shown this:

"Error

The form you are looking for doesn't appear to exist at this location.

Return to Support site"

Any advice?

02-Dec-2022 19:41:17

Jak Amethyst
Feb Member 2018

Jak Amethyst

Posts: 125 Iron Posts by user Forum Profile RuneMetrics Profile
I've cleared the cache on two different browsers, including one that I rarely use, and I still have the same error message show up. :(

My previous Premier Club has now lapsed, and I'd really like to be getting the extra daily keys, as well as the Premier Yak Track rewards.

Malua, have you recently purchased Premier Club or another membership package? Perhaps because I haven't purchased any form of membership recently, that's why it's giving me the error message?

05-Dec-2022 23:59:33

Malua
May Member 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile
Jak Amethyst said :
Perhaps because I haven't purchased any form of membership recently, that's why it's giving me the error message?
I just checked the 'Transfer purchase' link again and it is still working. :|
I haven't done any purchases on my account for over a year.

I cannot intercede for you in this matter. You HAVE to get that contact point working somehow.
Can you try from a different computer?
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06-Dec-2022 03:27:48

TheDamnCat
Apr Member 2016

TheDamnCat

Posts: 3 Bronze Posts by user Forum Profile RuneMetrics Profile
I just purchased the 12 month premier club membership. I received a confirmation email but the premier club membership has not been added to my account. I have looked the forum posts that suggest contacting support about 'Transfer Purchase' but the options it provides are really insufficient - I don't want a refund or to transfer my purchase, I just want it activated on my account seeing as I paid £60 for it!

Any help would be much appreciated.

17-Dec-2022 21:10:51

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