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Charged me 3 times in bank!!

Quick find code: 410-411-943-66253594

MEW_WEM
Oct Member 2023

MEW_WEM

Posts: 7 Bronze Posts by user Forum Profile RuneMetrics Profile
hey i noticed u guys charged my bank account 3 times for my 6 months membership. last night i attempted to buy it, but it said it wasn't working, "you guys locked my account the minute, i was going to buy it." anyway it isn't showing the days for every month just 184 days. is there any way u can fix this

20-May-2022 12:23:31

Malua
May Member 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
TiMe_Loops


Check the 'Messages' tab in account management.
How many payment successful messages do you see in there?

If you see three messages, you can contact Billing Support and get two of the payments refunded.
Use the contact point on the Refunds support page.

If you only see one message, it means the other two payments failed to proceed and the money will be returned to your bank account without you having to do anything.
When a purchase fails, the bank is holding the money out of your account but will return it when they realise the purchase has failed. It will look like you have done multiple payments but, within a few days, the extra payments disappear and the money reappears.

Is your account still locked or have you fixed that?
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20-May-2022 15:45:50

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