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RuneCoin Bug Thread is locked

Quick find code: 410-411-900-66245774

x3 S H A R K

x3 S H A R K

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile
I purchased RuneCoins with my debit card & they have not been funded to my account. I can provide documentation & verification of the purchase & I also have my receipt where I was charged. Was wondering what I need to do to get this issue resolved. Thanks I'm advance.. Street SharkZ

06-Feb-2022 04:19:05

Apazos

Apazos

Posts: 3,054 Adamant Posts by user Forum Profile RuneMetrics Profile
Heya Shark,

Debit Cards usually only work if you're located in the UK, since Jagex is based in the United Kingdom.

It could be that your bank is holding the money for you (hence it being taken out of your account) while they wait for it to be claimed from the company you purchased from (Jagex in this case). If the purchase ends up failing, you will be refunded the money within 5-10 days. :) See here: Didn't receive my RuneCoins

If you need to use another payment method, it might be worth having a read through this page: Unsuccessful payment
~Apa

06-Feb-2022 04:51:38

YannickMN
Jun Member 2022

YannickMN

Posts: 2 Bronze Posts by user Forum Profile RuneMetrics Profile
When i download the game (new client) i have to choose between repair and uninstall.
Both optiona dont work. Reapiring sais it cant find a file on my disk
Uninstall is not working it takes 2 hours nothing happens.

Can some one help me please. Y

30-May-2023 22:59:49

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