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Unlimited 1 day membership?

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bongs eh
Dec Member 2023

bongs eh

Posts: 139 Iron Posts by user Forum Profile RuneMetrics Profile
Idk why but my account has been showing 1 day left of members since Monday I kept waiting to get logged and asked to switch world's or Renu but it never happened anyways I'm a og user
P** 02. And Old school since release, don't wanna lose my account over a bug.

22-Apr-2022 08:24:21

Ms Toxicity
Jul
fmod Member
2004

Ms Toxicity

Forum Moderator Posts: 78,322 Emerald Posts by user Forum Profile RuneMetrics Profile
Thank you for taking the time to seek help about this issue.

The Support Centre has a couple of pages that may be of assistance. They are:

Mobile payments FAQ | Subscription

and

Common Mobile Payment Issues

Hopefully, you will find the solution to your subscription issue.

To ensure that your thread is seen by its intended audience, it has relocated to the Community Led Payment Support forum. If you have any further questions, you are welcome to post them here.
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22-Apr-2022 11:38:00

Malua
May Member 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
bongs eh


If you are located in a members area when the membership runs out, your character will be auto moved to Lumbridge at first login afterwards.
You don't get asked to move or switch worlds though you wouldnt be able to log into a members world and would only be able to log in to a F2p world.

Check the registered email for the account to see if there are any emails from Jagex.
Check the 'Messages' tab in account management to see if there are any messages in there about membership.

If you cannot see any messages, your membership status continues to say one day and you would like to raise the issue with Billing Support, go to the Payment types page and click on the Credit Card Issues link.
The next page will have a 'Contact Us' button you can use to navigate to a message form.

You won't lose your account over this problem.
The worst thing that would happen is your account gets 'frozen' until the issue is sorted.
A frozen account does not lose any items, gp or skill exp, it just becomes unplayable until the payment issue gets sorted.
What is your goal? Do you want your account to go back to F2p?
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23-Apr-2022 00:12:42

bongs eh
Dec Member 2023

bongs eh

Posts: 139 Iron Posts by user Forum Profile RuneMetrics Profile
I just logged on and checked and I still have 1 day remaining. I checked my messages and nothing new just old membership payments. I usually buy 1 month at a time here and there and cancel the subscription right after to avoid reoccurring bills if I'm not playing much at the time.
I had bought a bond with gp knowing my days where getting low and it's been going on a almost a week stuck at 1 day remaining. It still allows me to log into members worlds. I'm going to use the bond and see if it "fixes" anything.

24-Apr-2022 04:37:16

Malua
May Member 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile
bongs eh said :
After using the bond it says 14 days instead of 15. I'm guessing that means problem fixed. Curious now if it's a common issue or not and people just don't tell. I don't recall anyone posting about an issue like this in the twelve years I have been reading Payment Support thread.

The only other option might have been to not pay and wait and see how long it lasted. :P
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24-Apr-2022 08:24:03

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