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How to cancel renewal?
Quick find code: 410-411-87-66268353
Hit that cancel you saw. You'll retain your current purchase while preventing future accrual
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- (Owner)
Ornery Onions
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Prioritizing inclusion, friendliness and offering a helping hand to those that need it.
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- (Owner)
Ornery Onions
-
Prioritizing inclusion, friendliness and offering a helping hand to those that need it.
05-Dec-2022 23:44:35
I did not buy an add on package. I bought gold premier the first year it came out and have bought it every year since then. That its now called annual membership should not make a difference'
Edit to add: if buying annual membership is now an add-on package and people cannot cancel monthly renewal then that is
Edit to add: if buying annual membership is now an add-on package and people cannot cancel monthly renewal then that is
very
sneaky and I don't like it one little bit!
21-Jan-2024 16:03:12 - Last edited on 21-Jan-2024 16:08:46 by Megycal
Megycal
said
:
That its now called annual membership should not make a difference Well, it does make a difference in one way.
You can't have two subscriptions. If you buy one, it auto-cancels the other.
When Premier Club was a standalone year-at-a-time purchase, it was possible to have a background subscription on pause.
In May 2022 when Premier Club was removed and Premier Membersip replaced it, Premier Membership became a renewing subscription.
The minute the player signed up for the renewing Premier Membership, it cancelled any previous subscription they had. Megycal said :
if buying annual membership is now an add-on package and people cannot cancel monthly renewal then that is
They are not the same.
Premier Membership and the 'add-on' bundles are not the same.
Buying an add-on bundle does not add membership time, it only adds the perks of Premier.
Information page about the whole thing: Premier Membership
If you want to message Jagex Billing Support and question directly why you can't cancel your monthly sub, use the 'Request a refund from Jagex' hyperlink on the Refunds support page.
While getting a refund isn't exactly your topic, that page is the right contact point if you want to ask about your account subscriptions.
That its now called annual membership should not make a difference Well, it does make a difference in one way.
You can't have two subscriptions. If you buy one, it auto-cancels the other.
When Premier Club was a standalone year-at-a-time purchase, it was possible to have a background subscription on pause.
In May 2022 when Premier Club was removed and Premier Membersip replaced it, Premier Membership became a renewing subscription.
The minute the player signed up for the renewing Premier Membership, it cancelled any previous subscription they had. Megycal said :
if buying annual membership is now an add-on package and people cannot cancel monthly renewal then that is
very
sneaky and I don't like it one little bit!
They are not the same.
Premier Membership and the 'add-on' bundles are not the same.
Buying an add-on bundle does not add membership time, it only adds the perks of Premier.
Information page about the whole thing: Premier Membership
If you want to message Jagex Billing Support and question directly why you can't cancel your monthly sub, use the 'Request a refund from Jagex' hyperlink on the Refunds support page.
While getting a refund isn't exactly your topic, that page is the right contact point if you want to ask about your account subscriptions.
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21-Jan-2024 22:55:50
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