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Help with code

Quick find code: 410-411-862-66271247

ShiZee456

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile

Need help
On my side I bought a bond to stay 14 days member, what happened is that he sent me a code to redeem in my account then I logged in with my email and entered another account associated with that email, I put the code there and the member was associated with that same account (one in which I had never played and created I have no idea why) however I was left without the bond I bought and without the member on the account where I bought the bond... I would like to have my membership canceled on this account that I never played on and that they put on my main account which have the same email.

07-Jan-2023 15:46:18

May

2003

Tren

Forum Moderator Posts: 92,614 Emerald Posts by user Forum Profile RuneMetrics Profile

This thread has been moved to the Community Led Payment Support Forum for best results.

The Refunds page in the Support Centre will lead you through submitting a refund request ticket

~Tren

Forum issues? ---> See Forum Help
Account issues? ---> See Account Help

07-Jan-2023 16:15:30

May 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile

Hi there

ShiZee456

You can apply to have the membership transferred across to another account.
Instructions: Transfer purchase

On a side note: if you logged in with your email and ended up on another account, it means the side account you have been using has a different login. Logins are unique.
How did you create that account? through a mobile app?
If you created it through a mobile app, it might not yet have its own unique login.
Try these instructions: Add a login email to third party account

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07-Jan-2023 20:50:29

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