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Loulou
Jul Member 2008

Loulou

Posts: 478 Silver Posts by user Forum Profile RuneMetrics Profile
Talking about Premier Club and got all the other rewards, but my extra key stopped on the 24th, so getting 2 free spins daily instead of 3. I don't even know why I bother posting here as Jagex do not even look at forums.

30-Dec-2021 00:36:04

Malua
May Member 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile
JMods do not regularly monitor the forums and they don't do any payment support issues e.g. Premier Club, via the public forums at all.

To message Billing Support to request that your account be checked, start on the Refunds support page and use this navigation: Contact Us -> No -> Jagex -> Request a Refund
I know a refund isn't the issue you have but Jagex are directing all Premier Club queries to be done via that contact point.
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30-Dec-2021 01:16:42 - Last edited on 30-Dec-2021 01:17:51 by Malua

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