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Still no keys

Quick find code: 410-411-851-66240684

Corder
Oct Member 2017

Corder

Posts: 27,892 Sapphire Posts by user Forum Profile RuneMetrics Profile
Hello Turthrexz,

There is currently an issue purchasing and redeeming keys.
I'm thinking you might be affected by this.

One thing to check first - do you own more than 1 account?
If so, it could be you purchased the key on a different account.
If you don't, it's likely the Treasure Hunter key error currently affecting some players. :( Life is like a camera: Just focus on what's important, capture the good times, develop from the negatives, and if things don't work out, take another shot !

26-Dec-2021 19:54:21

Corder
Oct Member 2017

Corder

Posts: 27,892 Sapphire Posts by user Forum Profile RuneMetrics Profile
Please don't dispute the payment. This will have your account locked for outstanding balance until you pay it back + an additional fee.

I think Google Pay would be happy to process your refund request. Life is like a camera: Just focus on what's important, capture the good times, develop from the negatives, and if things don't work out, take another shot !

27-Dec-2021 00:38:25

Corder
Oct Member 2017

Corder

Posts: 27,892 Sapphire Posts by user Forum Profile RuneMetrics Profile
Refunds are fine, and Jagex recommends you request one if not satisfied with your purchase!
Disputes / chargebacks does cause account locks due to the nature of the action of charging back after purchasing an item. Life is like a camera: Just focus on what's important, capture the good times, develop from the negatives, and if things don't work out, take another shot !

27-Dec-2021 13:45:21

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