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Cannot Cancel Membership

Quick find code: 410-411-842-66238889

Amp v3
Aug Member 2017

Amp v3

Posts: 3 Bronze Posts by user Forum Profile RuneMetrics Profile
I'm trying to cancel my membership but the support page is saying there is no active subscription. I've tried cancelling through both Account and Card search and they both say the same thing despite money clearly coming out of my account every month.

11-Dec-2021 14:14:02

Malua
May Member 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
Vidars Wrath


When was the last payment taken and did you try to cancel after that date?
You may have already cancelled successfully.

If you believe another payment was taken after you cancelled, go to the Unknown transaction support page and work through the points.

There is a 'Contact Us' button on that page that can be used to navigate to a message form to message Billing Support.
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11-Dec-2021 20:05:53

Amp v3
Aug Member 2017

Amp v3

Posts: 3 Bronze Posts by user Forum Profile RuneMetrics Profile
Appreciate the reply, Malua. My last payment was November 29th, and I don't recall trying to cancel before now. I've tried going through the 'contact us' route but it just leads back to the support page which doesn't help my problem

12-Dec-2021 00:00:41

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