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I didn’t receive my OSRS Bonds

Quick find code: 410-411-818-66284776

Escolhido

Escolhido

Posts: 2 Bronze Posts by user Forum Profile RuneMetrics Profile
Good evening.

Indecently bought 3 bonds from the website to this exactly account, as I always did. But this time, insider receive it. I have payment proof from my bank that the payment was successfully, and yet there is nothing on my bond pouch, neither my inventory or my In-game bank. It never happened before. I don’t play osrs for more than a year, and was happily returning yesterday. Spend 50 reais in real life (Brazilian money).

06-Aug-2023 16:30:56

Escolhido

Escolhido

Posts: 2 Bronze Posts by user Forum Profile RuneMetrics Profile
Reposting because my phone translate some words wrongly.

Good evening.

I recently bought 3 bonds from the website to this exactly account, as I always did. But this time, I didn’t receive it. I have payment proof from my bank that the payment was successfully, and yet there is nothing on my bond pouch, neither my inventory or my In-game bank. It never happened before. I don’t play osrs for more than a year, and was happily returning yesterday. Spend 50 reais in real life (Brazilian money).

06-Aug-2023 16:33:40

Malua
May Member 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
Escolhido


Work through the instructions on the Find my Bond support page.

The usual explanation for this is either:
* the Bonds were purchased for the wrong game version
* the purchase was declined
* the purchse is still processing

That support page will take you through everything and there is a contact point to message Jagex Billing Support at the bottom. But work through the instructions first before you use the message form.
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Google translate to Portuguese:

Trabalhe com as instruções no Encontre meu vínculo página de suporte.

A explicação usual para isso é:
* os títulos foram comprados para a versão errada do jogo
* a compra foi recusada
* a compra ainda está sendo processada

Essa página de suporte o guiará por tudo e há um ponto de contato para enviar uma mensagem ao Suporte de Faturamento da Jagex na parte inferior. Mas trabalhe com as instruções antes de usar o formulário de mensagem.
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