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No Premier benefits?

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Pixelarium
Nov Member 2020

Pixelarium

Posts: 7 Bronze Posts by user Forum Profile RuneMetrics Profile
I currently have Premier Membership which does not run out until 20/01/2023.

However, I have not received this month's December Premier Reward pack and I cannot enter the Premier Vault which keeps saying I need Premier Membership which I have.

What do I need to do to get this solved?

05-Dec-2022 06:23:06

Malua
May Member 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile
Hey
Pixelarium
,

I'm one of the official Community Helpers. I've moved your thread from the Community Led Technical Support forum into the Community Led Payment Support forum. As your thread is regarding a payment issue it is better suited here.

If the game is telling you that you need Premier Membership, it means the Gold Premier Club you bought last year has finished.

When you buy Premier, it immediately pushes any existing membership you have back so that, when Premier Club finishes, your account returns to its previously bought regular membership.
Your account has membership until late January but it is the remaining regular membership that was bought before you signed up for Gold Premier Club.

If you want to find out about the new Premier Membership rewards and benefits, read the support page: Premier Membership
Please note that Premier Membership is now "recurring". It will auto-renew after twelve months and does not have to be "bought" each year.
Forum Community Helper -
Information about Moderators and Community Helpers

05-Dec-2022 20:38:57

Pixelarium
Nov Member 2020

Pixelarium

Posts: 7 Bronze Posts by user Forum Profile RuneMetrics Profile
As t the last part "Please note that Premier Membership is now "recurring". It will auto-renew after twelve months and does not have to be "bought" each year."

Does this apply to membership purchased with bonds as that is how I normally pay for membership.

05-Dec-2022 23:27:53

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