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Unpaid Balance

Quick find code: 410-411-730-66227218

GargCamper

GargCamper

Posts: 12 Bronze Posts by user Forum Profile RuneMetrics Profile
Has anybody had issues with unpaid balances? I quit playing a few months back on my account and I always used the 3 month membership subscription and also bought a few bonds over the course of time. I cancelled my account membership whenever I quit playing.

After months of not even logging into the game, I now can't log into my account because of a supposed $350 unpaid balance. I do not see how this is possible since I had quit my membership on my account months ago.

Is there something that I do not understand about payments, or did someone try to use fraudulent payments on my account? I have not had any money withdrawn from my bank account since my last membership subscription months ago.

Thank you for any help you may be able to offer!

31-Aug-2021 03:38:59

Malua
May Member 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
GargCamper


If your account has an unpaid balance and you know you didn't recall any payments, it is a sign your account has had a hijacker log in and use it to commit online fraud against Jagex.

You can message Billing Support and get them to check the account for you. They will remove the debt if they can see evidence of hijacker activity.
Go to the Settle an Unpaid Balance support page and use the 'Contact Us' button to navigate to a message form.

While you wait for a reply, take some time to review your email and account security.
Instructions: Securing your account
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31-Aug-2021 13:13:42

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