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Membership not activating

Quick find code: 410-411-715-66224901

frogdepresso

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile

Hi, I bought a one month membership August 8th at 5:38 p.m. It didn't activate right away like my boyfriend's did, but he had purchased the 3 month bundle. I went ahead and purchased that one after waiting about 30 minutes and no luck. Both purchase confirmation emails state that the authorization time and date are August 9th at 12:00 a.m. I figured I would wait until the morning to see if either membership purchases went ahead and activated, neither have so far. I'm wondering if I have to wait any longer?

Also I have no idea how else to contact anyone on a support team directly. If I could have links to a support team I could chat with, that would be appreciated! Thank you!

09-Aug-2021 15:22:07

May 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile

Hi there

HannaHippo

It looks like it has worked at last.

Depending how you purchased, it can take up to 24 hours to be processed and added to your account.

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09-Aug-2021 23:50:40

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