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redemption bond

Quick find code: 410-411-706-66224124

Maggiwuerfel

Posts: 45 Bronze Posts by user Forum Profile RuneMetrics Profile

hi there, 2 hours ago I redeemed my bond for membership. It just took a minute to log in to a member world last time. Now I'm still waiting, waiting, waiting..... it said you will be member in short time?
Any idea what went wrong?

03-Aug-2021 14:39:36

May 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile

Hi there

Maggiwuerfel

There is no doubt membership is not active on your account.
My guess is you redeemed the Bond for something else by mistake.
Do you, by any chance, have a lot more Treasure Hunter keys than you should have?

If you want to message Billing Support to get them to check your account, use the 'Contact Us' button on the Refund support page to navigate to a message form.

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04-Aug-2021 01:47:08

Maggiwuerfel

Posts: 45 Bronze Posts by user Forum Profile RuneMetrics Profile

thread can be closed
Jagex customer service gave a very fast response und good solution. Thanks to Mod Zee

Maggi

04-Aug-2021 13:52:49

May 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile

Thread closed by request.

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05-Aug-2021 00:31:44

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