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Silver to Gold premier issue

Quick find code: 410-411-703-66223482

Hgleut

Posts: 8 Bronze Posts by user Forum Profile RuneMetrics Profile

Hi

My mems will soon run out so I wanted to upgrade my silver to gold premier. I selected "redeem" and then the package. I got the message "we were unable to process your request, please try again later". However, 1 bond was still consumed.

Could this be because I was affected by the login lockout and got some free mems and by now the silver has run out, leaving only bonus mems? The fact that I had the option to upgrade could be a bug. Regardless, having my bond back would be nice.

28-Jul-2021 16:14:59

Aug 2023

Nurses

Posts: 470 Silver Posts by user Forum Profile RuneMetrics Profile

Hi Hgleut,

To make a long story short, the recent lockout also caused an issue with a few Bonds, and it sounds like this 1 Bond was affected.

Submit a ticket here:
Lost Items Keep it fun, friendly, and helpful.

28-Jul-2021 18:06:46

Hgleut

Posts: 8 Bronze Posts by user Forum Profile RuneMetrics Profile

Oh, it is possible that I had 1 bond in my pouch before the lockout. I bought another bond and successfully upgraded to gold. I read that there is a limit to item returns per account so I'm gonna keep it for something important.

Thanks for the help!

28-Jul-2021 20:14:00

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