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Paid for members. Still F2P

Quick find code: 410-411-687-66221345

Panzan
Feb Member 2023

Panzan

Posts: 26 Bronze Posts by user Forum Profile RuneMetrics Profile
So today for the second time only i used my mobile (google play) to top my membership whilst I was out and about. Overall I have never had a problem buying my membership directly through Jagex.

Once before, I have used google play to top up my membership with no problems at all. It was instantly applied to my account.

Now today, I followed the same route. Logging in on my phone, going straight to the membership packages. purchasing a membership deal, I was instantly charged (as per usual). However 2 hours later im still logging in and out of my account waiting for my membership to be applied.

Google Play will not even let me request a refund.

I really dont know who or how to contact Jagex over this matter?

I don't have the means to simply buy more membership while I wait for this to be resolved, so I now just cant really play the game to extent I want to. Which is a big deterrence.

I hope someone can guide me to a quick resolve. In 15 years I've never had a problem adding my membership.

06-Jul-2021 14:51:55

Rooh
Jan
fmod Member
2006

Rooh

Forum Moderator Posts: 40,618 Sapphire Posts by user Forum Profile RuneMetrics Profile
Moved to Payment Support, though it looks like you are a member.
There's "July 2021" displayed next to your avatar and you have a Runemetrics profile.
Who's the cat that won't cop out when there's danger all about?

06-Jul-2021 15:00:34

Rooh
Jan
fmod Member
2006

Rooh

Forum Moderator Posts: 40,618 Sapphire Posts by user Forum Profile RuneMetrics Profile
You're welcome.
Hopefully someone more knowledgeable about payments than me will be along to help you out with this soon.
Who's the cat that won't cop out when there's danger all about?

06-Jul-2021 15:47:05

Tranq
Nov
fmod Member
2007

Tranq

Forum Moderator Posts: 61,820 Emerald Posts by user Forum Profile RuneMetrics Profile
Common Mobile Payment Issues (click me)

The link will take you to the support article about google play. The 3rd section speaks about items or membership not added to your account. Simple answer it could take up to 24 hours to process.
When the day becomes the night and the sky becomes the sea, when the clock strikes heavy and there’s no time for tea; and in our darkest hour, before my final rhyme, she will come back home to Wonderland and turn back the hands of time.

06-Jul-2021 15:53:08

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