RuneScape Forum Archive | Premiere Club Gold

Nov

2023

Brendijs

Posts: 10 Bronze Posts by user Forum Profile RuneMetrics Profile

I have now tried to purchase the premiere club with 2 different cards, all of my purchases are "rejected." The card info is correct, in one case my card shows that I purchased it twice, I was refunded 1 of the 2 charges but the other is pending. Is there something wrong with the website? I had no issues what-so-ever buying treasure hunter keys and a normal one month membership this week.

25-Jan-2021 22:36:08

Nov

2023

Brendijs

Posts: 10 Bronze Posts by user Forum Profile RuneMetrics Profile

I now have 5 total transactions, it says 4 of them went through and my credit card told me they were approved. I tried to open a support ticket, but I can't get past the input of the date. I have also put it in DD/MM/YYYY and MM/DD/YYYY.

Edit: I was able to open a support ticket via my phone. I confirmed all of the transactions went thru on their end, but my message centre says none of them did. Guess this will be a headache.

25-Jan-2021 22:44:18 - Last edited on 25-Jan-2021 23:48:56 by Brendijs

May

2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile

Hi

Brendijs

If the message centre is saying the transaction failed, then it failed.

What you are seeing on your account is your bank holding the money out, waiting for the company you purchased from to claim it.
While your bank can see that you attempted an online purchase, they cannot see that it failed.
After a waiting period and the payment is not claimed, the money will be returned into your account and it will end up looking like it never left at all.

Go to the Unsuccessful payment support page and work through the points.
If you have already messaged Billing Support about it, they will reply and explain.

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26-Jan-2021 10:19:36

Forums

Premiere Club Gold

Brendijs

Brendijs

Malua