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Mrs Ana

Mrs Ana

Posts: 8,998 Rune Posts by user Forum Profile RuneMetrics Profile
Hey, Madison Jade.

What kind of method did you use to pay for membership? We are unable to see your membership date under your Forums avatar, which implies that you are not a member yet and that the payment did not go through. Did you check your Message Centre by clicking on the "Account" link at the top right corner and then scrolling down to "Messages"? If the payment did go through, then you should have a message from Jagex titled "Billing: Other" or the like.

Letting us know what type of payment you used to purchase membership will definitely enable us to direct you to the correct place for further assistance and even to contact Jagex, if necessary :) .

29-Jun-2021 21:09:01

Malua
May Member 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
Madison Jade


If you have a confirmation email from Jagex about the payment, read it through carefully.
It will tell you exactly what was purchased and the display name of the account the purchase was made for.
A confirmation email yet no confirmation message inside your Madison Jade account means you likely made the purchase for another account by mistake.

If the display name in the email is not the right name/account, you can get the membership transferred by following the instructions on the Bought membership on the wrong account support page.
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01-Jul-2021 07:16:20

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