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Bond Bug?

Quick find code: 410-411-673-66221322

Mattsta
Jun Member 2021

Mattsta

Posts: 177 Iron Posts by user Forum Profile RuneMetrics Profile
I have just tried using 2 bonds in order to 'pay' for 29 days membership.
My bonds have been used, i have relogged and even reloaded the RS Client, however Membership as not been credited to my account.

Will this be a matter of hurry up and wait, have i lost my bonds?
Is there any other known instances of this occuring?

Any assistance would be appreciated please.
Thanks for your time. :)

Edit:
I have applied for refund, after reading through some previous threads with similar issues.

06-Jul-2021 11:10:22 - Last edited on 06-Jul-2021 11:19:02 by Mattsta

Corder
Oct Member 2017

Corder

Posts: 27,892 Sapphire Posts by user Forum Profile RuneMetrics Profile
Hey,

Did you purchase the bonds from other players / grand exchange or through real life cash?

It reads your account still has membership from June, have you checked the duration of your current subscription ? If nothing has been added to your account, is it possible you select the wrong package? In that case the refund request will likely be able to help you! Life is like a camera: Just focus on what's important, capture the good times, develop from the negatives, and if things don't work out, take another shot !

06-Jul-2021 11:29:45

Mattsta
Jun Member 2021

Mattsta

Posts: 177 Iron Posts by user Forum Profile RuneMetrics Profile
Hey there Corder,

The bonds were a gift from a friend back in June

Yeah, my current Membership had definitely run out by a few days, i 100% confirmed the 29 day option and was force logged when i selected it. While, yes there is a possibility i selected the wrong option, I am 95% sure of what i chose to use the 2 bonds on.

I've just gone ahead and purchased straight membership in the meantime while i wait for response from Jagex refund team.

06-Jul-2021 11:48:41

Corder
Oct Member 2017

Corder

Posts: 27,892 Sapphire Posts by user Forum Profile RuneMetrics Profile
Thanks. It sounds like the bonds were corrupted from login lockout, which caused some already-used bonds to be restored during account restorations. The correct channel to have this sorted is through lost items tickets, but I'm sure they are able to work off the ticket you've sent! Life is like a camera: Just focus on what's important, capture the good times, develop from the negatives, and if things don't work out, take another shot !

06-Jul-2021 12:02:35

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