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Runemetrics Pro Problem

Quick find code: 410-411-647-66215986

Sep 2013

Goldeneye

Posts: 25 Bronze Posts by user Forum Profile RuneMetrics Profile

My Runemetrics Pro has been taken away from me, requiring me to "Upgrade to Pro". I've searched forums and patch notes looking for answers with no avail.

I have an active subscription for Premier Gold Membership; Runemetrics Pro since 2016, and I've never had an issue with Runemetrics being unavailable to me. I have also been a reoccurring Premier Gold Member every year after...

Has something changed? Do I have to pay monthly or annually now for this service? And if so, why does my account still have an "active" subscription since 2016 for Runemetrics Pro if this is the case? ... Please help.

Thanks

19-May-2021 19:05:26

Mrs Ana

Posts: 8,998 Rune Posts by user Forum Profile RuneMetrics Profile

Is your subscription to RuneMetrics Pro non-recurring? It could be that the subscription has expired if you did not use a recurring payment method, such as a debit/credit card. You may look at this page for further support: RuneMetrics Support .

19-May-2021 19:12:27

CM Nick

Local Moderator Posts: 9,140 Rune Posts by user Forum Profile RuneMetrics Profile

Moving this to the correct spot. Community Manager for Jagex

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19-May-2021 19:36:41

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