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Paid for bonds, have a receipt

Quick find code: 410-411-631-66220851

Nutsackius
Dec Member 2022

Nutsackius

Posts: 3 Bronze Posts by user Forum Profile RuneMetrics Profile
Still no bonds. I bought 3, no way to contact customer support. It's not unpaid. It's not in my bond pouch. I bought them today. I have a google pay receipt for it. It should be on this account and yet it's not. Anyone know why?

30-Jun-2021 22:51:01

Tranq
Nov
fmod Member
2007

Tranq

Forum Moderator Posts: 61,820 Emerald Posts by user Forum Profile RuneMetrics Profile
Find my Bonds (click me)

The link will take you to the support article at the bottom is a orange contact us button. You'll be able to inquire with billing support there.

You're sure you didn't accidentally purchase them for the wrong game? Even though both can be used for membership old school and RS3 bonds aren't interchangeable.
When the day becomes the night and the sky becomes the sea, when the clock strikes heavy and there’s no time for tea; and in our darkest hour, before my final rhyme, she will come back home to Wonderland and turn back the hands of time.

30-Jun-2021 23:13:00

Nutsackius
Dec Member 2022

Nutsackius

Posts: 3 Bronze Posts by user Forum Profile RuneMetrics Profile
Tried checking everything and my bonds have been paid for through wells fargo, it's not on another account, it's not on rs3, it's not a failure to pay because I have the receipt and have contacted my bank and tried explaining to them that I authorized the transaction but haven't received what I paid for and they said that I should contest the transaction then and get a refund from them, then they will have their team investigate the transaction. It seems like alot of work when all I want is my bonds I paid for lmao is there any way i can avoid this??

01-Jul-2021 21:13:36

Tenebri
Jan Member 2015

Tenebri

Posts: 39,201 Sapphire Posts by user Forum Profile RuneMetrics Profile
Original message details are unavailable.
I will click the link, I'm positive because I only play osrs and I have the billing statement on my google play and I dont have any other accounts it couldve gone on

one account is for osrs and rs3, even if you only play osrs, its still connected to rs3.
200m all RS3 on 7/3/19
1.2Billion overall Slayer xp / Ultimate slayer title

OSRS 2277/2277 Untrim slayer cape
Hail Satan, He loves for who you are.

01-Jul-2021 21:17:08

Malua
May Member 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
Nutsackius


If you have an email receipt from Jagex about the purchase, check it to see exactly what was purchased.
It will say either 'RuneScape Bonds' or 'Old School Bonds'.
What does it say?

RuneScape Bonds are used in RS3
Old School Bonds are used in OSRS.

If you find you have bought the wrong Bonds, you can message Billing Support and get them transferred.
The contact button to message Billing Support is found on the Find my Bonds support page.

If you don't have an email from Jagex, check the 'Messages' tab inside your account.
Do you have a message confirming the purchase?
If you don't it means the purchase was unsuccessful and the money will be returned to your bank account.
Information article: Unsuccessful payment

p.s. purchases through Google Play can take up to 24 hours to arrive in the account. More information about that on the Common Mobile Payment Issues support page.
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02-Jul-2021 01:18:36 - Last edited on 02-Jul-2021 01:23:11 by Malua

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