I got problems with that too.
First my sponsor bought me a bond and he didn't get the code for 12 hours,then I got the code and it reports me an: Oops something went wrong, please try again later.
Jagex support bot is a joke so I'm turning here for help and a rant.
What the fudge is going on with the game?
lobradote loljavote lejete lajboljšanate.