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Missing OSRS bond Thread is locked

Quick find code: 410-411-614-66211380

Blu Hedgehog
Apr Member 2023

Blu Hedgehog

Posts: 559 Steel Posts by user Forum Profile RuneMetrics Profile
Hello everyone,

I bought a bond last night around 10pm PST. It is now 9am PST the next day and I still do not have the bond in my account. It was purchased on mobile through Google play. I got my receipt from Google immediately. I have bought bonds this way before and never had this issue. I've gone through the help listed on the support center and checked my RS3 account, which also has no bond.

Any help would be appreciated!

11-Apr-2021 17:13:07

Malua
May Member 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile
The relevant paragraph to check on the Common Mobile Payment Issues support page is "Membership / Item not added to account"
Have you visited the in-game store while logged in to the Google Play account you made the purchase through?

Check the receipt you received to see what exactly was purchased and what account you purchased for.

Also, use the Find my Bonds support page to troubleshoot this.
Read through the page and use the 'Contact Us' button at the bottom which takes you to a series of questions to work through.
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12-Apr-2021 13:47:30

Blu Hedgehog
Apr Member 2023

Blu Hedgehog

Posts: 559 Steel Posts by user Forum Profile RuneMetrics Profile
The series of questions really didn't lead to any contact information. Fortunately I requested a refund through Google which was approved. I bought a bond again and it IMMEDIATELY appeared in my bond pouch. Must have been some kind of glitch.

12-Apr-2021 16:04:47

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