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Issues with the payment

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Holy Raegan

Holy Raegan

Posts: 34 Bronze Posts by user Forum Profile RuneMetrics Profile
I spent the money for premier club, I thought it was 80-90 USD, but after i requested a refund in my banking app, it then raised its price from the original payment to 100 USD, and so i spent 100 USD and requested a 20 USD refund, now its 110 USD.

Now im stuck without even accessing my account due to this problem.

05-Mar-2021 16:21:16

Samora Kiba
Jan Member 2008

Samora Kiba

Posts: 9,252 Rune Posts by user Forum Profile RuneMetrics Profile
Sparcofess,

Your manner of 'requesting refunds' is less than ideal. You are currently not asking a refund, you are charging back your money through your bank. This is a feature typically intended for fraudulent or unauthorised payments, so should not be a first channel of communication if you think something went wrong. Abuse of this channel is not free .

As explained here: Settle an Unpaid Balance
Reverse a charge back
We recommend this approach as it allows you to avoid any additional fees that would be incurred when clearing an unpaid balance, it also enables us to manage your payment should you want to claim a refund.


The price keeps going up because you keep getting additional fees.

To properly ask a refund, the right channel is to contact Jagex first through this page: Refund
~Samo

Community Helper

Member of the godless. It's not that I don't want to devote my soul to an RS god, the problem is that I can't find it.

05-Mar-2021 17:01:01

Samora Kiba
Jan Member 2008

Samora Kiba

Posts: 9,252 Rune Posts by user Forum Profile RuneMetrics Profile
Well, I suppose this was a learning experience that charging money back through your bank is a last resort, not a first step :) In future, don't use it lightly, try and contact whatever company you're having a payment issue with first. Only if they won't settle & you are 100% done with that company, resort to charge-backs.

Anyways.
You may want to get in touch with Jagex on this page: settle an unpaid balance . Explain what happened and that you misunderstood the chargeback function. You can ask them if they could please reduce the fees created due to the misunderstanding. While it's not guaranteed, Jagex billing is typically pretty nice and you may get lucky that they'll wave some fees.
~Samo

Community Helper

Member of the godless. It's not that I don't want to devote my soul to an RS god, the problem is that I can't find it.

05-Mar-2021 19:13:23 - Last edited on 05-Mar-2021 19:15:15 by Samora Kiba

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