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Charged but did not receive

Quick find code: 410-411-564-66202590

Techn0matter

Techn0matter

Posts: 6 Bronze Posts by user Forum Profile RuneMetrics Profile
Yesterday at 6PM I bought 1 month of membership subscription. I was billed 9,49 but I have not received a message in my message center that the payment was succesful. Will I automatically get my money back? Should I buy another membership because the proces failed?
Jagex support is quite lackluster for a game that launches on Steam at the end of this month.

09-Feb-2021 12:04:58

Techn0matter

Techn0matter

Posts: 6 Bronze Posts by user Forum Profile RuneMetrics Profile
Thanks for your response! My problem is sadly still there. As I am from the Netherlands I have a ING Debit card. The support website asks me for the 16-digit code, which is not a thing here. It contains letters as well as numbers. This is however the bankcard I used to pay with. Do I just insert the letters on the helpdesk form instead or does this need looking at? If there is now way to confirm my card, then there is a real problem in not being able to confirm a lot of Dutch Debit cards.

09-Mar-2021 15:26:46

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