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Where's my Premier Club?

Quick find code: 410-411-560-66201871

20_SILO_24
Jan Member 2020

20_SILO_24

Posts: 4,623 Adamant Posts by user Forum Profile RuneMetrics Profile
Dec. 14 2020 I bought a Gold Premier Club. ($ 112.97 USD)

Why am I NOT Premier anymore?

This is why I quit RS before - over crap like this - and now it's happening again.

05-Feb-2021 17:48:24 - Last edited on 05-Feb-2021 19:19:10 by 20_SILO_24

Corder
Oct Member 2017

Corder

Posts: 27,892 Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi Solchi,

The variant that you purchased lasts 12 months. It would have ended a month ago. These packages do not rebill unlike regular membership, but are static.

Premier Club is still up for sale until March 1, but the discounted price ended February 1. :(
Life is like a camera: Just focus on what's important, capture the good times, develop from the negatives, and if things don't work out, take another shot !

05-Feb-2021 17:59:14

20_SILO_24
Jan Member 2020

20_SILO_24

Posts: 4,623 Adamant Posts by user Forum Profile RuneMetrics Profile
I don't get it. How can something I paid for in January - END in January?

I paid for PREMIER gold account.

So - $100 lasted a MONTH?

How can I get Premier now without paying another chunk of freakin $$$?

05-Feb-2021 18:11:09 - Last edited on 05-Feb-2021 18:11:47 by 20_SILO_24

Corder
Oct Member 2017

Corder

Posts: 27,892 Sapphire Posts by user Forum Profile RuneMetrics Profile
Well, you stated that you purchased it January 2020 - it was January 2021 last month. Is it possible you're mixing months/years around?

Premier gold membership lasts 12 months. 20_SILO_24 said :
How can I get Premier now without paying another chunk of freakin $$$?
You'll have to purchase it - like any other person - however, the discounted price ended 4 days ago. Head to RuneScape home page and a premier club banner will be on front page. :)
Life is like a camera: Just focus on what's important, capture the good times, develop from the negatives, and if things don't work out, take another shot !

05-Feb-2021 18:19:23 - Last edited on 05-Feb-2021 18:20:30 by Corder

20_SILO_24
Jan Member 2020

20_SILO_24

Posts: 4,623 Adamant Posts by user Forum Profile RuneMetrics Profile
I went back and checked.

It wasn't January it was Dec, I made a mistake but that still doesn't cancell out that on

Dec. 14th I paid over $100USD for a Premire Account.

Last month I still had Premire account benefits (like the portal at the GE).

Now, they're gone. No Premier Acc.

How could I have paid that much money only 2 months ago to NOT have Premier now?

Thanks for the help by the way!

05-Feb-2021 19:15:49

Corder
Oct Member 2017

Corder

Posts: 27,892 Sapphire Posts by user Forum Profile RuneMetrics Profile
Hmm, I'm not too sure how that portal works - believe it can be accessed once a month. You can easily confirm (in-game) that you have Gold Premier club, by hopping to world 52.

As you had access to portal last month, I'm sure you still have access to other premier club content - some might just be on a cooldown.
Premier club content
Life is like a camera: Just focus on what's important, capture the good times, develop from the negatives, and if things don't work out, take another shot !

05-Feb-2021 19:22:24

Corder
Oct Member 2017

Corder

Posts: 27,892 Sapphire Posts by user Forum Profile RuneMetrics Profile
I think you've either signed in to the wrong account, purchased it on the wrong account, or your account is bugged O_o . I've linked a page for making a support ticket, they will redirect it to the right team
Request a refund

Above goes with the assumption that you did purchase Gold Premier membership, and not a regular 12 month membership package.
Life is like a camera: Just focus on what's important, capture the good times, develop from the negatives, and if things don't work out, take another shot !

05-Feb-2021 19:30:20 - Last edited on 05-Feb-2021 19:35:29 by Corder

Malua
May Member 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
Solchi


It sounds like you bought the regular twelve month membership by mistake, instead of Gold Premier Club.

If you pay from USA the price of Gold Premier is $89.99 and regular twelve month membership is $99.99.

Premier Club can only be bought by clicking on the banner ad on the website homepage and heading into the payment system from there.
If you head into the payment system via your account management, you won't get to see Premier Club options.

Use the Refunds support page to navigate to a message form to message Billing Support for assistance.
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